Refund Policy
Last updated: July 21, 2026
Try before you buy. AlgoCrucible offers a free tier and a one-time 7-day Trader trial
(no card required) so you can fully evaluate the complete product before you pay.
1. 14-day refund window
You may request a refund within 14 days of the transaction date. This applies to
purchases and to subscription charges. Refund requests are reviewed and processed by our Merchant of
Record, Paddle, in accordance with
Paddle's Refund
Policy. Approved refunds are returned to your original payment method; the time for the funds to
appear depends on your bank or card issuer.
2. Cancelling a subscription
You can cancel at any time using the billing link in your purchase email. Cancellation stops future
renewals, and you keep access through the end of the current paid period.
3. Statutory rights
If you are a consumer in the EU, EEA, Switzerland, or the UK, you have a statutory 14-day right of
withdrawal for digital purchases; consumers in certain other countries have similar statutory
cancellation rights. Paddle honours these rights at and after checkout. Nothing in this policy limits
any right you have under applicable law.
4. How to request a refund
Use the receipt link in your purchase confirmation email, visit
paddle.net and choose "Request refund",
or contact
our support and we will help you with the process.
5. Before you file a chargeback
Please contact us or Paddle first — billing issues are almost always resolved faster this way.
6. Contact
Refund requests and questions: contact support.
Risk Disclosure: Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Hypothetical Performance Disclosure: Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all of which can adversely affect trading results.